Minnesota Timberwolves

Discover how Timberwolves uses Jump to bring fans, partners and teams closer to the action.

Case studies

Timberwolves 2025 Full Season Case study

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Jump at NBA Scale

50%

reduction in fan support tickets

99%

of STMs added credit cards before first payment was processed

98x

Android fewer crashes than previous app

How the Timberwolves Are Growing with Jump

Open Distribution

The Timberwolves syndicated ticket inventory across external marketplaces for high-demand games, reaching buyers outside their existing fan base and capturing incremental demand they couldn't access before.

In-Game Upgrades

Unused premium inventory was offered to fans inside the arena via in-app notifications during live games, converting seats that would have gone unsold into real-time revenue.

Self-Service Offers

Jump made self-service the natural path for single-game and plan purchases, giving fans the ability to browse, select, and check out independently without rep involvement.

Cart Abandonment Recovery

Automated messaging re-engaged fans who left checkout without purchasing, bringing them back faster and converting interest into completed transactions.