$25 fee for locking outside the system area.
Scooters are limited to 10mph
Scooters may only be walked, not ridden, on sidewalks
Park scooters by bike racks where possible. Do not park in the way of pedestrians and other vehicles.
You’ll be able to find and reserve a bike using the Uber app.
Park scooters on the sidewalk outside of walking paths and by bike racks where possible. Keep parked scooters out of the way of pedestrians and other vehicles.
You can ride JUMP scooters anywhere within the service zone indicated on the map above, which is also available in the app. Ride in bicycle lanes and walk scooters on the sidewalk. When you’re finished riding, leave your scooter parked within the same zone. Scooters parked outside of the zone are subject to additional fees.
Users do not need a smartphone to ride with JUMP. With a JUMP account that can be created on a desktop, users can access scooters easily with their account number, phone number, or pin number that has been synced to their account.
Create an account
Users can visit t.uber.com/jumpsignup on any desktop computer. Once at the site, they can create an account by selecting their network (e.g. “JUMP Chicago”) and completing the signup process, including setting their personal pin number.
Call JUMP Support (+1 (844) 505 9155)
Once a user has created an account, they may call into JUMP support to be assisted in locating and unlocking a vehicle. If the user does not have a specific vehicle they know the location of and are attempting to rent, then the user will provide their location to the customer support agent, and the agent will provide the location of the closest available vehicle to the user. Once the user arrives at the vehicle, the agent will unlock the vehicle for the user.
Scooter users will call JUMP support to end their trip.