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Rotterdam

Meet JUMP. Electric-assist bikes that provide a boost up to 25km/h as you ride.

Go further, get there faster, and have more fun.

€0,20 per minute, €1 to unlock.

Clock starts when you reserve a bike via the Uber app.

Place a bike on hold for up to an hour.

Charges apply during this time.

VAT included.

Parking zone

JUMP bikes parked outside of the service zone indicated on the map, also available in the app, may result in an additional fee.

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Find and reserve a bike nearby on Uber.

FAQ

You’ll be able to find and reserve a bike using the Uber app.

You can ride JUMP bikes anywhere within the service zone indicated on the map above, which is also available in the app. When you’re finished riding, leave your bike parked within the zone. Bikes parked outside of the zone are subject to additional fees.

Park your bike out of the way of pedestrians and other vehicles and make sure you follow the detailed parking guidelines below.

JUMP bikes parked outside of the service zone indicated on the map above, also available in the app, will result in a 35€ additional fee. Bikes parked in No Parking Zones are also subject to a 30€ additional fee.

No Parking Zones are delimited in the Uber app directly.

In an effort to comply with local regulations and permit requirements, we want to remind JUMP users in Rotterdam to respect the following parking guidelines:

  • JUMP bikes should be locked at public bicycle parking facilities.
  • JUMP bikes should not be parked in parks and green areas.
  • JUMP bikes should not obstruct areas of crossing points (footpath extensions, central islands), access roads to properties for fire brigades, rescue services, police, areas for waste disposal vehicles/road cleaning/winter services.
  • JUMP bikes should not obstruct access to letterboxes, parking ticket machines, above-ground distribution boxes, bus stops, elevators, and driveways.

Jump has purchased civil liability insurance for damages that you may cause to third parties and their property arising out of an accident whilst using a Jump Bike.

The insurer in relation to Jump Bikes is XL Insurance Company SE, an insurance company domiciled 8 St. Stephen's Green, Dublin 2, in Ireland, registered under number 641686, regulated by the Central Bank of Ireland (www.centralbank.ie).

XL Insurance Company SE is part of AXA XL, a division of AXA. Please see AXA XL’s privacy notice here: https://axaxl.com/privacy-and-cookies

Download a copy of the civil liability certificate of insurance (English)

In the event that you have been involved in an accident, you should first ensure your own safety and the safety of those around you. You should then contact the emergency service if needed.

We also ask that you report any accidents to Uber as soon as possible (and no later than 14 days of the date of the accident) through the in-app help section. To get help, please select "Help", "Safety and security" and then tap on the article "I was involved in an accident" and enter the details. A member of our support team will call you back as soon as possible. If you don't have an Uber account, please get in contact through the following website: t.uber.com/jumpsupport

You must take all reasonable precautions to prevent and minimize loss or damage of any kind (including, without limitation, the risk of claims, bodily injury and damage to property).

What should I do if a third party involved in an accident demands or mentions compensation?

If any third party involved in the accident demands or mentions compensation from you, whether in writing or otherwise, you must notify XL Insurance Company SE’s claims representative using the following contact details:

Broadspire, by Crawford & Company (Nederland) B.V. P.O. Box 626, 3000 AP Rotterdam

Tel: +31 88 45 35 803 Email: uberjump@broadspire.nl

Broadspire will confirm any actions you may need to take. Please note that is very important that you do not admit liability, enter into any negotiations, or agree to pay or settle any third party demands for compensation.