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Ride Safe. Ride Smart.

Before your first JUMP trip, take a minute to read a few tips that can help keep you safe while you ride.

Road safety experts are focused on encouraging responsible rider behaviour – all with the goal of keeping people safe. Here’s what they suggest you do:

Think about wearing a helmet

Electric bicycles are a new experience for many people, so please think about wearing a helmet.

Don’t want to carry a helmet around? We’ve partnered with Closca to offer JUMP users a 20% discount on their innovative and safe collapsible helmet, which easily tucks into a bag. Use the promo code CLOSCALOVESJUMP on the Closca website.

Inspect, Then Ride

JUMP’s technicians regularly perform multi-point inspections to help ensure that each bike is fit for riding. But before you start your trip, it’s important to adjust your seat and always check that tyres are in good condition and the brakes operate correctly.

Know your Brakes

Always brake early and gradually – especially when going downhill. Bike riders should use both brakes at the same time.

Follow Traffic Laws

Yield to pedestrians, ride in the direction of traffic, signal if you’re planning to change directions, and come to a complete stop at red lights and stop signs. Check out TfL's cycling safety tips here.

Be Alert

Make sure to be aware of your surroundings. Be mindful of large vehicles making wide turns, avoid riding in blind spots and be focused and alert. It is illegal to ride a bike under the influence of drugs or alcohol.

Park Responsibly

Finished riding? Park inside the JUMP service area shown in blue on the map in your app, and be aware of no-parking zones, which are red. Park your bike responsibly and out of the way of pedestrians, cars and accessibility ramps. To end your trip, lock the bike using the cable lock on the back wheel. Look at our detailed guidelines to park correctly in the London section of the website.

Grab a Helmet

We’ve partnered with Closca to offer JUMP users a 20% discount on their innovative and safe collapsible helmet, which easily tucks into a bag. Use the promo code CLOSCALOVESJUMP on the Closca website.

Go to Closca website

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On-demand electric bikes. Available on Uber.