You can reserve a bike for up to 15 minutes while you walk to pick it up.
Charges apply during this time.
You can only rent a JUMP bike if you are over the age of 18.
Help us make JUMP a positive part of London by always parking responsibly. This means locking your bike when you're done and never blocking pavements or accessibility ramps.
Always check your app before you park to make sure you are within our service area, and never leave your bike in red no parking zones. Parking in a no-parking zone will result in a fine.
You’ll be able to find and reserve a bike using the Uber app.
You can ride JUMP bikes anywhere within the service zone indicated within the blue lines on the map above, which is also available in the app. When you’re finished riding, check your app to make sure you aren't in a red no parking zone. Bikes parked outside of the service zone or in no parking zones may be subject to additional fees, depending on the drop-off location.
Park your bike out of the way of pedestrians and other vehicles and make sure you remember to lock your bike using the cable lock on the back wheel.
When you open the Uber app and enter the "Bikes" landing area, click on a bike for parking zones to appear. Parking JUMP bikes in any specific No Parking Zones indicated in the app may result in a fine (of max £25), depending on the drop-off location. All JUMP bikes must be left on public property and at no time taken into private possession.
There will be very clear no parking zones highlighted in red in the Uber app. If you try to end a trip in a no parking zone, the app will send you a prompt asking you to leave the zone to end your trip. We ask that you check your app before parking, park your bike responsibly, and help us make JUMP a positive addition to London.
In an effort to comply with local regulations and permit requirements, we want to remind JUMP users in London to respect the following parking guidelines:
Jump has purchased insurance for damages that you may cause to third parties and their property arising out of an accident whilst using a Jump Bike.
This cover is subject to a limit of liability of €1,000,000 per accident.
The Insurer in relation to Jump Bikes is XL Insurance Company SE, an insurance company domiciled 8 St. Stephen's Green, Dublin 2, in Ireland, registered under number 641686, regulated by the Central Bank of Ireland (www.centralbank.ie).
XL Insurance Company SE is part of AXA XL, a division of AXA. Please see AXA XL’s privacy notice here: https://axaxl.com/privacy-and-cookies
In the event that you have been involved in an accident, you should first ensure your own safety and those around you and then contact the emergency service if needed.
We also ask that you report any accidents to Uber either through the in-app help section. To get help, please select "Help", "Safety and security" and then tap on the article with the title "I was involved in an accident" and enter the details. A member of our support team will call you back as soon as possible. In case you don't have an Uber account, please get in contact through t.uber.com/jumpsupport.
If the accident involves any third party injury or damage, we ask that you exchange contact details with the third party and request that they report this to Uber through the following link (t.uber.com/jumpsupport) and specify the contact number they wish to be called back on.
If any third party involved in the accident demands or mentions compensation from you, whether in writing or otherwise, you must notify XL Insurance Company SE’s claims representative using the following contact details:
Broadspire, by Crawford & Company
Broadspire will confirm any actions you may need to take. Please note that is very important that you do not admit liability, enter into any negotiations, or agree to pay or settle any third party demands for compensation.